Privacy policy

Last updated: January 16, 2026

LookMaxx operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a secure, transparent, and personalized shopping experience (the "Services"). LookMaxx is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, strictly on a need-to-know and lawful basis, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment method details processed securely through authorized payment gateways; LookMaxx does not store complete card or banking information.

  • Account information including your username, password, preferences and settings.

  • Transaction information including the items you view, add to cart, wishlist, purchase, return, exchange or cancel, and your transaction history.

  • Communications with us including customer support requests, feedback, reviews, or inquiries.

  • Device information including browser type, IP address, device identifiers, and network data.

  • Usage information including interaction patterns, navigation behavior, and engagement metrics on the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, submit forms, communicate with us, or otherwise provide your information voluntarily;

  • Automatically through cookies, pixels, and similar technologies when you access or use our Services;

  • From trusted service providers who assist us in operating the website, processing payments, fulfilling orders, analytics, or customer support;

  • From partners or third parties only where permitted by law and contractual safeguards.

How We Use Your Personal Information

We use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use personal information to process orders, manage accounts, arrange shipping, handle returns and exchanges, provide customer support, enable reviews, remember preferences, and offer personalized skincare and product recommendations aligned with your interests.

Marketing and Advertising

With your consent, where required, we may send marketing communications via email, SMS, WhatsApp, or other channels. You may opt out at any time. We may also display relevant advertisements based on your interactions with the Services.

Security and Fraud Prevention

We use personal information to authenticate accounts, prevent fraud, detect unauthorized activity, and maintain the security and integrity of our Services. You are responsible for safeguarding your account credentials.

Communicating with You

We communicate with you regarding orders, account updates, customer support, policy changes, and service-related notices.

Legal and Regulatory Compliance

We process personal information to comply with applicable laws, regulations, court orders, or lawful government requests, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), where applicable.

How We Disclose Personal Information

We may disclose personal information in the following situations:

  • With Shopify, payment gateways, logistics partners, IT providers, analytics providers, and customer support vendors who perform services on our behalf under confidentiality obligations;

  • With marketing partners only to the extent necessary for advertising and promotional purposes, subject to their privacy policies;

  • When you explicitly consent or request such disclosure;

  • With affiliates or internal entities for operational purposes;

  • In connection with business restructuring, mergers, acquisitions, or insolvency proceedings;

  • To comply with legal obligations or protect the rights, safety, and security of LookMaxx, our users, or others.

Relationship with Shopify

The Services are hosted by Shopify. Information submitted to the Services is transmitted to and processed by Shopify and its authorized sub-processors, which may be located outside your country of residence. Shopify may process personal information for enhanced features, analytics, and platform improvements. Shopify acts as an independent data processor for such activities.

You can learn more about Shopify’s privacy practices at the Shopify Consumer Privacy Policy and exercise applicable rights via the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites or integrations. We are not responsible for the privacy practices, content, or security of such third-party platforms. Any information shared on external platforms is governed by their respective privacy policies.

Children’s Data

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, it will be promptly deleted.

Security and Retention of Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Receive a portable copy of your data

  • Withdraw consent for marketing communications

We will not discriminate against you for exercising these rights. Identity verification may be required before processing requests.

Complaints

If you have concerns regarding our data practices, you may contact us directly.

International Transfers

Your information may be transferred and processed outside your country of residence. Where required, we rely on legally approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

For privacy-related questions or requests, contact us at:
📧 support@lookmaxx.in